Frequently Asked Questions (FAQ) for Montaigne’s Women’s Handbags
Order – related Questions
1. How do I place an order?
To place an order, simply browse our collection of women’s handbags on the website. When you find a handbag you like, select the desired color, size (if applicable), and quantity. Then click the “Add to Cart” button. Once you’ve added all the items you want to purchase, click on the cart icon in the upper right – hand corner of the page and proceed to checkout. Enter your shipping address, choose your preferred payment method, and confirm your order.
2. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request. However, once an order has been dispatched, we may not be able to make changes or cancellations. In such cases, you can still return the item following our return policy (detailed below).
3. How long will it take for my order to be processed?
Typically, we process orders within 3 – 7 business days. During peak seasons (such as holidays), processing times may be extended to 5 – 10 business days. You will receive an email confirmation once your order has been processed and shipped.
Shipping – related Questions
1. Where do you ship?
We ship worldwide! Whether you’re in the United States, Europe, Asia, or anywhere else, we’re happy to send our beautiful handbags to your doorstep.
2. How much does shipping cost?
Shipping costs vary depending on the destination, the weight of the package, and the shipping method you choose. During checkout, you’ll be presented with different shipping options and their respective costs. We also offer free shipping on orders over 100 usd as a special promotion.
3. How long will it take for my order to arrive?
– Domestic Shipping: For domestic orders, standard shipping usually takes 3 – 7 business days. Expedited shipping can get your order to you in 1 – 3 business days.
– International Shipping: International orders generally take 7 – 21 business days to arrive. However, this can be affected by customs processing times, local postal services, and other factors. You can track your order using the tracking number provided in your shipping confirmation email.
Product – related Questions
1. What materials are your handbags made of?
Our handbags are crafted from a variety of high – quality materials. Many of our classic styles are made from genuine leather, which offers durability and a luxurious feel. We also have options made from premium synthetic materials that mimic the look and feel of leather while being more budget – friendly and cruelty – free. Additionally, some handbags feature fabric accents or hardware made from metals like brass or stainless steel for added style and strength.
2. Do your handbags come in different colors and sizes?
Most of our handbag styles are available in multiple colors to suit different preferences. As for sizes, while not all handbags come in a wide range of sizes, we do offer various dimensions to accommodate different needs. For example, we have small crossbody bags for a minimalist look, medium – sized totes for everyday use, and large shoulder bags for those who need to carry more items. You can find specific color and size options listed on each product page.
3. How do I care for my handbag?
– Genuine Leather Handbags: To keep your leather handbag looking its best, avoid exposing it to direct sunlight for long periods as it can cause fading. If it gets dirty, gently wipe it with a soft, damp cloth. You can also use a leather conditioner every few months to keep the leather supple.
– Synthetic Leather Handbags: These can usually be cleaned with a mild soap and water solution. Wipe dry immediately to prevent water spots. Avoid using harsh chemicals or abrasive materials that could damage the surface.
– Fabric Handbags: For fabric – based handbags, spot – clean with a gentle detergent. If the fabric allows, you can also hand – wash it in cold water and let it air dry.
Return and Refund – related Questions
1. What is your return policy?
We offer a 7 – day return policy from the date of delivery. If you’re not completely satisfied with your purchase, you can return the handbag in its original condition (unused, with tags attached, and in the original packaging) for a refund or exchange. Please note that personalized or custom – made handbags are not eligible for return unless there is a defect.
2. How do I initiate a return?
To initiate a return, please contact our customer service team via email at customercare@montaigneworldclass.com or through the contact form on our website. Provide your order number and the reason for the return. Our team will then provide you with a return authorization number and instructions on how to proceed with the return.
3. How long does it take to process a refund?
Once we receive your returned item and verify its condition, we will process your refund within 30 business days. The refund will be issued back to the original payment method you used for the purchase. Please note that it may take an additional 30 business days for the funds to appear in your account, depending on your bank or payment provider.
General Questions
1. Do you offer gift wrapping?
Yes, we do! For a small additional fee, you can choose our gift – wrapping service. When placing your order, simply select the gift – wrap option and add a personalized message if you like. Your handbag will be beautifully wrapped in elegant paper and tied with a ribbon, making it a perfect gift for someone special.
2. How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter by entering your email address on our website. By subscribing, you’ll be the first to know about new handbag arrivals, exclusive promotions, and special discounts. You can also follow us on social media platforms like Instagram, Facebook, and Twitter for the latest updates, style inspiration, and behind – the – scenes looks.
3. Do you offer wholesale or bulk purchasing options?
Yes, we do offer wholesale and bulk purchasing options for businesses or individuals interested in purchasing multiple handbags. Please contact our business development team at customercare@montaigneworldclass.com to discuss your requirements, pricing, and any customization options available.
