We’re committed to ensuring your satisfaction with every product you purchase from us. To make your shopping experience as worry – free as possible, we’ve established the following return and exchange policy:
1. Eligibility
– You have a 7 – day satisfaction period from the date you receive your order. If you’re not completely satisfied with your purchase or if the item arrives damaged, you’re eligible to initiate a return or exchange.
2. Return Conditions
– The item must be in its original, brand – new condition. This means the protective film should remain intact, and the product should show no signs of wear, use, or alteration. Items that have been used, damaged due to misuse, or have had their original packaging or tags removed may not be eligible for return or exchange.
3. International Shipping Considerations
– Given the complexities and costs associated with international shipping, once we receive and inspect the returned item and confirm it meets the above – mentioned conditions, we will issue you a 60% refund considering the losses from ocean freight and the non-returnable nature of the boutique product. The refund will be processed using the original payment method within 30 business days.
4. How to Initiate a Return or Exchange
– Contact our customer service team at customer service email within the 7 – day period. Provide your order number, a detailed description of the issue (with pictures of the item), and your preference for a return or exchange.
– Our customer service representative will guide you through the return process, including providing you with a return shipping label (in some cases) or instructions on how to send the item back.
5. Return Shipping Costs
– The customer is responsible for the return shipping costs, unless the item arrived damaged or defective. If the return is due to our error, we will reimburse you for the standard return shipping fees.
We understand that making a purchase online can be a bit of a risk, and we hope this policy gives you the confidence to shop with us. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.
